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Payment Operations Expert

2 weeks ago

Melbourne, Victoria, Australia beBeePayment Full time

Job Summary

We are seeking a highly skilled Payment Operations Specialist to join our team.

The ideal candidate will have a passion for conducting research and monitoring transactions to ensure smooth and secure payment operations.

You will be responsible for examining the efficiency and security of our online payment platforms, building reports, writing reviews, and analyzing patterns and trends across our payment systems.

In addition, you will monitor transactions and make recommendations to the wider Payments & Fraud team to help optimize our payment journey.

Key Responsibilities:

  • Payment Monitoring & Issue Resolution: Monitor customer deposits and withdrawals to ensure uptime, accuracy, and speed. Identify, investigate, and resolve payment-related issues, ensuring minimal disruption to customers.
  • Payment Journey Optimisation: Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes.
  • Payment Support: Provide expert assistance to customer support and payment support regarding payment issues, including transaction disputes, failed or missing payments, and general deposit and withdrawal-related inquiries.
  • Data Analysis & Reporting: Track payment trends, monitor transaction data for anomalies, and generate reports to help optimize payment strategies. Analyze payment success rates, transaction volume, and customer feedback to identify areas of improvement.
  • Vendor & Partner Management: Liaise with third-party payment processors and service providers to resolve issues, and ensure high deposit and withdrawal acceptance rates.
  • Process Improvement: Continuously assess and implement process improvements, both within the team and in collaboration with other departments, to improve payment processing efficiency and customer satisfaction.

Requirements

  • Dynamic ability to adapt within an extremely fast-paced working environment.
  • Critical thinking/problem-solving capabilities.
  • High-level communication skills.
  • Strong analytical skills with experience in evaluating payment conversion rates and costs.
  • Familiarity with a variety of online payment aggregators, platforms, and gateway services.
  • Ability to strategize and implement payment and fraud systems on a global scale.
  • Proficiency with Microsoft Excel.

Bonus Points:

  • Familiarity with the regulatory landscape of online payments and fraud in various regions.
  • Experience in the Payments industry, Gambling industry, E-commerce industry (Global), Online retail (Payments), Fintech or with PSPs (Payment Service Providers).
  • Bachelor's or Master's degree in Business, IT or a related field.

What We Offer

  • In-house baristas serving free coffee, tea, fresh juices, and smoothies.
  • Daily catered breakfast and regular company-wide events.
  • Snack walls and drink fridges on every floor.
  • Fun/modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator.
  • Access to our Employee Assistance Program for you and your loved ones.
  • 9,000+ courses on our Learning & Development platform.
  • Weekly Wednesday massages by professional masseuses.

Why Choose Us?

  • Team budgets for lunches and activities to celebrate achievements.
  • Social sports teams and participation in Corporate Games.
  • Easygo branded swag.
  • Birthday and work anniversary gift vouchers, plus a chance to win prizes.

Our Company Culture

  • We believe that the unique contributions of everyone at Easygo are the driver of our success.
  • To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
  • We're a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.
  • We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences.
  • Whether you're just starting out or bringing decades of experience, your unique voice matters here.