Payment Processor Expert

2 days ago

Melbourne, Victoria, Australia beBeePayment Full time
Payment Operations Specialist

We are seeking an experienced Payment Operations Specialist to join our team. As a key member of our Payments group, you will be responsible for monitoring customer deposits and withdrawals to ensure uptime, accuracy, and speed.

Key Responsibilities:

  • Monitor customer deposits and withdrawals to ensure uptime, accuracy, and speed.
  • Identify, investigate, and resolve payment-related issues, ensuring minimal disruption to customers.
  • Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes.
  • Provide expert assistance to customer support and payment support regarding payment issues, including transaction disputes, failed or missing payments, and general deposit and withdrawal-related inquiries.
  • Track payment trends, monitor transaction data for anomalies, and generate reports to help optimize payment strategies.
  • Liaise with third-party payment processors and service providers to resolve issues and ensure high deposit and withdrawal acceptance rates.
  • Continuously assess and implement process improvements, both within the team and in collaboration with other departments, to improve payment processing efficiency and customer satisfaction.
  • Develop and maintain documentation for payment processing workflows, troubleshooting guides, and operational procedures.

Requirements:

  • Dynamic ability to adapt within an extremely fast-paced working environment.
  • Critical thinking/problem-solving capabilities.
  • High-level communication skills.
  • Stakeholder management/engagement capabilities.
  • Strong analytical skills with experience in evaluating payment conversion rates and costs.
  • Familiarity with a variety of online payment aggregators, platforms, and gateway services.
  • Ability to strategize and implement payment and fraud systems on a global scale.
  • Proficiency with Microsoft Excel.

Perks:

  • In-house baristas serving free coffee, tea, fresh juices, and smoothies.
  • Daily catered breakfast and regular company-wide events.
  • Snack walls and drink fridges on every floor.
  • Fun/modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator.

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