Risk & Compliance Senior Manager Growth Operations

3 days ago

Toowong, Queensland, Australia Auto & General Full time

About Us

At Auto & General, we provide a range of insurance products to safeguard our customers, including Car, Motorcycle, Home, Contents, and Pet insurance, as well as Roadside Assistance. Our culture of 'high performance with high integrity' guides us in creating the best customer experiences and achieving our goal of being Australia's best insurer.

Purpose of the Role

As the Senior Manager for Growth Operations Risk and Compliance, you will play a critical role in developing and maintaining a best-practice first-line risk and compliance model across various teams within Growth Operations. This is a newly created position where you'll have the unique opportunity to shape and grow your own team of up to 4 direct reports, driving the development of a strong risk culture and ensuring that we meet our internal and external compliance obligations. You will also have the chance to work closely with the Growth Operations leadership team, contributing to the overall delivery of A&G's risk management strategy.

Key Responsibilities:

  • Develop and Maintain a Robust Governance Framework: Develop and maintain a robust governance framework for incident and obligations management.
  • Provide Risk Management Leadership: Provide risk management leadership, expertise, and advice for major change initiatives.
  • Lead a Team of Risk and Compliance Professionals: Lead a team of 4-6 risk and compliance professionals, fostering their development and ensuring high performance.
  • Oversee Divisional Incident Management Activities: Oversee divisional incident management activities, from investigation to remediation, and drive continuous improvement.
  • Manage and Report on Internal Risk Controls: Manage and report on internal risk controls, detection, and response capabilities.
  • Engage with Key Stakeholders: Engage with key stakeholders to provide advice on A&G's risk and compliance programs.
  • Contribute to Management Reporting Packs: Contribute to the preparation of management reporting packs and Board papers.
  • Act as a Subject Matter Expert: Act as a subject matter expert in risk and compliance, providing education and guidance across the department.

Requirements and Qualifications:

  • Proven Leadership Experience: Proven leadership experience, with a track record of coaching and mentoring teams.
  • Strong Problem-Solving Skills: Strong problem-solving and decision-making skills, with the ability to navigate complex environments.
  • Excellent Stakeholder Management: Excellent stakeholder management and negotiation skills.
  • Deep Understanding of Compliance Standards: Deep understanding of compliance standards, legislative requirements, and industry codes.
  • Experience in Risk Management and Compliance: Experience in risk management and compliance within the insurance industry.
  • Relevant Tertiary Qualifications: Relevant tertiary qualifications and/or certifications in risk, compliance, or related fields are highly regarded.

Our Benefits:

  • Hybrid Work Arrangement: Enjoy a flexible work environment with the option to work from home 2 days per week.
  • Location: Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options, and public transport.
  • Extra Leave: Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid Parental Leave: We support our new parents with paid parental leave and other benefits.
  • Workplace Giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development Opportunities: We're championing your development with internal programs and access to a wide range of online courses.
  • Employee Discounts: You'll receive discounts on Budget Direct insurance products.
  • Reward and Recognition: We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite Facilities: Enjoy excellent end-of-trip facilities and private spaces for nursing mothers.
  • Get Social: Join our vibrant social and community activities including annual celebrations, family fun days, and regular events across each of our sites.

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