Operational Risk Manager, Growth Operations

2 days ago

Toowong, Queensland, Australia Auto & General Full time
About Us

At Auto & General, we provide exceptional products and services to safeguard our customers in times of need. Our range of general insurance products protects customers on the road, at home, and on holiday with various Car, Motorcycle, Home, Contents, and Pet products as well as Roadside Assistance.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other. We're committed to being Australia's best insurer.

The Role

This role is responsible for building a strong Risk Culture in Growth Ops by providing risk management leadership and expertise in the continual assessment of process, policy, and the external environment and their potential impact on the department's risk profile and risk appetite.

The role will assist the Growth Ops leadership team in the delivery of A&G's risk management strategy and will build and maintain an annual program of control testing, including monitoring agreed actions to continually strengthen the control environment. Additionally, the role will ensure the continual improvement of the control testing practices.

Key Accountabilities
  • Enhance decision-making with increased risk management activity through planned engagement with colleagues, customers, industry, and the community.
  • Align and improve and report on internal risk controls, detection & response capabilities.
  • Research and analyse complex and sensitive performance and risk management issues in accordance with insurance industry legislative requirements.
  • Drive the implementation and continuing practice of A&G's risk management framework activity and systems.
  • Perform risk assessments for data protection, supplier management, and risk management programs.
  • Act as an internal subject matter expert in providing risk and compliance advice, expertise, and education.
  • Assist leaders in completion and ongoing reviews of team BIAs and divisional BCPs, providing expert advice as required.
  • Build out an annual program of work with key stakeholders.
  • Prioritise the execution of key risk activity within the department.
  • Align and improve internal risk controls, detection & response capabilities.
  • Track Implementation of agreed management actions.
  • Analyse data to better understand potential and emerging risks to build a targeted controls assurance program.
  • Manage and undertake end-to-end reviews of control systems to identify non-compliance, and provide recommendations for rectification.
  • Draft management reporting packs and Board papers.
  • Plan a schedule of and execute control reviews.
  • Design and implement a best practice control testing operating model.
Requirements
  • Proven problem-solving skills – ability to investigate information provided and break down problems and situations into simple lists of components and tasks.
  • Proven decision-making skills – ability to make effective competent decisions in a timely manner relevant to set timeframes and deadlines.
  • Ability to engage stakeholders, build relationships, and influence internal and external stakeholders.
  • Proven negotiation skills – ability to negotiate to ensure stakeholders are meeting obligations at the same time as ensuring processes are fair and simple for customers and employees;
  • Excellent communication skills – proven ability to communicate in a confident and concise manner both orally and written.
  • Time management skills - demonstrated ability to prioritise tasks and organise workload in an effective manner.
  • Analytical skills - ability to operate in a complex dynamic environment and make decisions and recommend courses of action using data and knowledge of both legislative requirements and business practices.
  • Customer Service skills - proven ability to deliver a service that is committed to internal and external stakeholder experience by delivering quality outcomes in required timeframes.
  • Managing change - ability to recognise, understand, and support the need for change and anticipate the impact on the team and the individual.
  • Specific experience and associated understanding and knowledge of the current and emerging regulatory, commercial, technology, and operational trends in Australia.
  • Working knowledge of General Insurance in Australia is desirable, in particular around Licensee/Authorised Representative/Referrer relationships.
  • 3-5 years' experience within the financial services industry, preferably insurance.
  • 3+ years of experience working within a similar position.
  • Tertiary qualifications in finance, risk, commerce, or related discipline.
  • Highly engaging, collaborative, and consultative approach with a sound comprehensive understanding of risk management principles and experience in risk management.
  • Experience with risk management/compliance obligations systems.
Our Perks
  • Location – Our office is conveniently based in a city-fringe location with access to retail, restaurants, various parking options, and public transport.
  • Extra leave - Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar-match your donations to registered charities.
  • Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days, and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers, and programs across a range of areas.

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