Drive Customer Retention

1 day ago

Melbourne, Victoria, Australia beBeeRetention Full time $90,000 - $110,000
Customer Retention Specialist

We are seeking a skilled Customer Retention Specialist to join our team. In this role, you will play a critical part in driving customer retention and expansion.

  • You will be responsible for analyzing data to identify churn trends and opportunities to increase retention.
  • You will develop and drive customer retention initiatives to optimize critical metrics including churn, feature adoption/usage and expansion.
  • You will partner with relevant teams to build digital journeys that drive important metrics like adoption, usage and customer lifetime value.

The ideal candidate will have proven experience in a similar role in a data-driven marketing or customer success environment. They will possess strong analytical and problem-solving skills, as well as the ability to collaborate with cross-functional teams.

Key Responsibilities:

  • Act as the guardian of the SME churn metric within the organisation.
  • Use data to identify churn trends and opportunities to increase retention, find opportunities for expansion and reducing churn.
  • Develop and drive customer retention initiatives to optimise critical metrics including churn, feature adoption/usage and expansion.
  • Partner with relevant teams to build digital journeys that drive important metrics like adoption, usage and customer life time value.

Requirements:

  • Proven Experience in a similar role in a data-driven marketing or customer success environment.
  • Strong analytical and problem solving skills and understanding of business impact metrics and how to influence this across end-to-end program delivery.
  • Outstanding collaboration skills with the ability to build, nurture relationships and influence accordingly.

Benefits:

We offer a flexible work environment, comprehensive training programs, and a range of benefits that support the wellbeing of our team members and customers.

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