Customer Retention Manager

2 days ago

Melbourne, Victoria, Australia beBeeRetention Full time $130,000 - $150,000
Customer Retention Specialist

We are seeking a highly skilled Customer Retention Specialist to join our team. This is a rare opportunity to own retention end-to-end, working cross-functionally to drive customer lifetime value and reduce churn.

This role is ideal for someone who excels in a fast-paced, high-growth environment, combining strategic thinking with hands-on execution. You'll partner closely with Product, Marketing, Data, Lifecycle, Customer Experience, and Payment Operations to identify friction points, build targeted programs, and enhance the customer journey.

  • Lead the customer retention strategy across onboarding, activation, loyalty, and winback stages.
  • Design and deliver data-driven initiatives to improve activation, engagement, and reactivation.
  • Define and track retention KPIs, including LTV, churn rate, and active customer growth.
  • Partner with Product and Marketing to embed retention-focused features and campaigns.

You will have a strong analytical mindset, comfortable with segmentation, cohort analysis, and retention dashboards. Proven ability to collaborate cross-functionally and influence key stakeholders. Experience with CRM, marketing automation, and customer engagement platforms is required.

Benefits:

  • Auditorium Team Culture that prioritizes employee well-being, and your mental health.
  • $1000 annual allowance for personal development and training.
  • Holiday program + Birthday gift policy and one extra day of leave per year on your birthday.
  • Fully Flexible work arrangement - Hybrid model (3 days in-office 2 days from home).

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