Digital Transformation Lead

2 weeks ago


Richmond, Australia Australia Post Full time

At Australia Post, we're delivering a sustainable future for our customers and communities.

We're seeking a skilled Service Engagement Manager to join our digital technology team, helping us design, build, and maintain products, services, and experiences that Australians love and trust.

You'll be responsible for facilitating engagement with IT business-facing functions and service owners across IT, managing business expectations, and providing input into high-level requirements and solution shaping.

This role serves as the link between the organisation and technology, identifying business-critical needs and prompting opportunities to leverage the correct capability from across the IT function.

The successful candidate will report directly to the General Manager Technology of Retail, Brand, and Marketing, ensuring all stakeholders are informed of new and upcoming changes.

Key responsibilities include:

  • Managing the execution of the IT strategic response and systems migration plan against agreed key performance indicators.
  • Providing leadership to strategically utilise and invest in information technology.
  • Defining and refining the Services portfolio, including defining existing services E2E and understanding target future state Services Business.
  • Accountable for Operational IT services delivered to the business.
  • Maintaining the business system lifecycle plan, including information assets.

About you

We're looking for a motivated self-starter with strong communication skills, able to develop effective working relationships with leaders across the business unit. A collaborative approach is essential when capturing business leader expectations for the IT function.

Candidates should have 10+ years' experience in the IT industry, with 3+ years' experience in IT leadership roles or leading matrix teams. Demonstrated experience of designing and implementing significant productivity and customer satisfaction improvements is also essential.

Australia Post offers a great culture, competitive salary ($150,000 - $200,000 per annum), industry-leading discounts and benefits package, and opportunities for career progression.



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