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We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker at our West Lakes branch. As a Personal Banker, you will play a key role in supporting our customers in achieving their financial goals and objectives.
Key Responsibilities- Provide exceptional customer service and support to our customers, both in-branch and over the phone.
- Engage with customers to understand their financial needs and provide tailored solutions to meet their requirements.
- Drive sales through referrals to our specialists in home loans and business banking, as well as generating new leads across various banking products.
- Work collaboratively with the team to achieve sales targets and provide a high level of customer satisfaction.
- Banking experience is ideal, but not essential. We are looking for individuals with a high-performer energy and unique ability to gauge and nurture strong customer relationships.
- Superior communication skills and experience in a customer-facing/sales environment.
- Resilience, tenacity, and an ability to flex – no two days and no two customers are ever the same.
- A proven ability to meet and exceed performance KPIs with an uncompromising commitment to delivering an exceptional customer service.
- Comfortable when working with numbers and adept at navigating multiple systems.
- A comprehensive training program to ensure you have the skills and knowledge to succeed in your role.
- A supportive team environment that values diversity and inclusion.
- Opportunities for career growth and development within the company.
- A competitive remuneration package and benefits.
Westpac is a leading financial services company that is committed to creating better futures for our customers, employees, and community. We are proud to have a culture that values diversity, inclusion, and flexibility, and we are committed to providing a supportive work environment that allows our employees to thrive.
