Customer Service Representative

3 weeks ago

West Lakes, Australia Dusk Full time

About Dusk

Dusk is a leading retailer of candles and homeware products, with a strong presence in Australia and New Zealand. We are committed to providing exceptional customer experiences and creating a warm and inviting atmosphere in our stores.

Role Overview

As a Customer Assistant, you will play a key role in delivering perfect customer experiences and achieving key performance indicators (KPIs). Your mission will be to ignite joy in every customer who walks through our doors, and to help us achieve our glowing goals.

Key Responsibilities

  • Deliver exceptional customer service, ensuring that every customer leaves our store feeling satisfied and valued.
  • Work with our visual merchandising team to create a captivating and inspiring store environment.
  • Share your knowledge of our products with customers, helping them to make informed purchasing decisions.
  • Contribute to the success of our store by achieving KPIs and ensuring that our store is always visually enticing for our customers.
  • Work collaboratively with your colleagues to create a harmonious and productive work environment.

About You

  • You have a passion for delivering exceptional customer experiences and creating unforgettable moments for our customers.
  • You are a team player who is committed to working collaboratively with your colleagues to achieve our goals.
  • You are motivated by a can-do attitude and are always ready to go the extra mile to deliver exceptional results.
  • You are committed to continuous improvement and are eager to learn and grow with our company.
  • You bring energy, positivity, and a spark of fun to your work, making every customer interaction a delightful experience.

Benefits

  • You will have the opportunity to work with a leading retailer of candles and homeware products.
  • You will receive a generous team member discount on our range of products.
  • You will have the opportunity to participate in our monthly bonus program.
  • You will work in a supportive and nurturing environment that encourages growth and development.

We are looking for a talented and motivated individual who is passionate about delivering exceptional customer experiences and creating unforgettable moments for our customers. If you have a passion for candles and homeware, and are committed to delivering exceptional results, we would love to hear from you.

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