Customer Service Representative

4 weeks ago


West Lakes, Australia Australia Post Full time

About the Role:

Australia Post is seeking a highly skilled and customer-focused Retail Customer Service Officer to join our team.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service, handling customer queries and concerns in a professional and timely manner.
  • Transaction Processing: Process cash, cheques, credit cards, and EFTPOS transactions accurately and efficiently.
  • Identity Services: Conduct and process identity services transactions, including Australian Passport Interviews.
  • Sales and Upselling: Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities.
  • Administrative Duties: Assist with administrative duties such as stocktaking and record maintenance.

About You:

We're looking for someone who is friendly, enthusiastic, and reliable, with a strong customer service background and cash handling experience. You'll also need to be fit to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer:

  • Investment in Your Growth: We invest in your long-term growth through our values of trust, inclusivity, empowerment, and safety.
  • Inclusive Culture: We're a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
  • Personal Wellbeing: We invest in your personal wellbeing, recognising and rewarding you for your contribution to our success with Post Perks and more.

At Australia Post, We:

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life.



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