Client Implementation Manager
1 month ago
We are seeking an experienced Client Implementation Manager to join our team at HSBC. As a key member of our team, you will be responsible for managing the end-to-end customer implementation function, ensuring proper staffing, policies, procedures, and work tools are in place to support the function.
Key Responsibilities- Maintaining all new and existing business relationships for complex, high-value clients locally and in the Asia Pacific region, to successfully manage implementation processes.
- Efficiently managing the resolution of client issues through effective problem solving and timely communication.
- Monitoring system performance, ensuring customers are notified of delivery delays and system-related issues.
- Arranging post-implementation reviews to obtain feedback for continuous improvement of customer satisfaction.
- Contributing to team engagement through providing support to new and existing colleagues as needed.
- Experience in client implementation, ideally in a transaction banking or commercial banking environment.
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Proven and progressive cash management / payments product set-up and management experience or equivalent an advantage but not essential.
- In-depth knowledge of commercial cash management and electronic banking products an advantage but not essential.
- Project management experience managing and implementing projects with experience in commercial banking an advantage.
- Proven ability to deliver creative and flexible customer solutions through strong problem solving skills and lateral thinking.
- A good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues.
HSBC is a leading global banking and financial services organization. We are committed to building a culture where all employees are appreciated and respected, and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow in an inclusive environment.
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Sydney, New South Wales, Australia Cuscal Limited Full time{"title": "Client Implementation Manager", "description": "Job SummaryCuscal Limited is seeking a skilled Client Implementation Manager to join our Client Delivery Team. As a key member of our team, you will be responsible for guiding clients through the onboarding journey and continually improving client implementation practices in line with market...
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Sydney, New South Wales, Australia Cuscal Limited Full time{"title": "Client Implementation Manager", "description": "Job SummaryCuscal Limited is seeking a skilled Client Implementation Manager to join our Client Delivery Team. As a key member of our team, you will be responsible for guiding clients through the onboarding journey and ensuring a seamless integration process.Key ResponsibilitiesManage client...
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