Client Implementation Manager

4 weeks ago

Sydney, New South Wales, Australia HSBC Full time
Job Title: Client Implementation Manager

HSBC is seeking an experienced professional to manage the end-to-end customer implementation function, ensuring proper staffing, policies, procedures, and work tools are in place to support the function.

Key Responsibilities:

  • Maintain all new and existing business relationships for complex, high-value clients locally and in the Asia Pacific region, to successfully manage implementation processes.
  • Efficiently manage the resolution of client issues through effective problem-solving and timely communication.
  • Monitor system performance, ensuring customers are notified of delivery delays and system-related issues.
  • Arrange post-implementation reviews to obtain feedback for continuous improvement of customer satisfaction.
  • Contribute to team engagement through providing support to new and existing colleagues as needed.

Requirements:

  • Experience in client implementation, ideally in a transaction banking or commercial banking environment.
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
  • Proven and progressive cash management/payments product set-up and management experience or equivalent an advantage but not essential.
  • In-depth knowledge of commercial cash management and electronic banking products an advantage but not essential.
  • Project management experience managing and implementing projects with experience in commercial banking an advantage.
  • Proven ability to deliver creative and flexible customer solutions through strong problem-solving skills and lateral thinking.
  • A good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues.

Preferred Qualifications:

  • Australian PR/Citizenship or New Zealand Citizenship, or current unrestricted work rights in Australia without limitations.

About HSBC:

HSBC is committed to building a culture where all employees are appreciated and respected, and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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