Senior Client Implementation Manager
4 weeks ago
About the Role
The Client Implementation Executive will be responsible for the delivery and overall success of one or more implementation programs at State Street. This role requires a leader who can plan, prioritize, and execute on the implementation of new Alpha client business.
Key Responsibilities
- Act as the business owner responsible for the successful delivery of the program, operating as the senior conduit between the client and State Street.
- Consult with Clients to understand their strategy, business objectives, operating model needs, and challenges. Provide subject matter expertise and industry experience to lead Alpha solution discussions.
- Initiate and set goals for programs according to the strategic objectives of the organization.
- Oversee and approve program plans inclusive of State Street, client, and critical 3rd party tasks.
- Ensure program milestones and dependencies support agreed-upon scope and timeline.
- Develop and monitor budgets, forecasting, and resource allocations for the program.
- Establish Project Governance both internally and with the client, ensuring all stakeholders are communicated with frequently and appropriately.
- Drive the client, internal stakeholders, and critical 3rd parties to execute against their tasks and milestones; drive proper governance and program reporting.
- Drive a high-performing culture across the program teams in which people operate to deliver client outcomes with a One State Street mindset.
- Supervise all program and project managers involved to provide feedback and resolve complex problems.
- Implement standard change control process, deploy, and maintain risk, issue, and decision logs.
- Ensure program activities adhere to legal guidelines and internal policies.
- Build and manage relationships with the client and all stakeholders.
- Drive continuous improvement to reduce implementation time, improve quality, and improve client experience, and enable faster revenue recognition.
Requirements
- Leadership and an ability to bring together teams across different levels and disciplines within the organization.
- Outstanding presentation, communication (oral & written), and relationship-building skills across all levels of management. A detail-oriented disposition and clear, concise communication skills.
- Curiosity, strong critical thinking, problem-solving, decision-making, and relationship management skills.
- Demonstrated experience in the design, delivery, and implementation of front, middle, back office, and data solutions within the investment management industry.
- The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients, and community.
- Ability to translate business requirements into detailed technical requirements and vice versa.
- Ability to work in a team environment, secure team and stakeholder buy-in, and motivate team to accomplish goals and objectives.
Preferred Qualifications
- Demonstrated experience leading large transformational programs.
- Strong understanding of financial markets and investment management processes, including back office functions. Experience with front-to-back investment servicing and operations functions is preferred.
- Knowledge of front and middle office technology is an advantage. Charles River, Blackrock Aladdin, Thinkfolio, SimCorp Dimension, Markit EDM, Eagle Pace, etc.
- Experience with Agile software development, highly configurable systems, and leading testing techniques.
- Ability to travel across the region as required.
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