Client Implementation Manager
4 weeks ago
Job Title: Client Implementation Manager
About the Role:
Cuscal Limited is seeking a skilled Client Implementation Manager to join our Client Delivery Team. As a Client Implementation Manager, you will be responsible for guiding clients through the onboarding journey and continually improving client implementation practices in line with market developments and product evolution.
Key Responsibilities:
- Ensure clients experience a seamless integration process through management of expectations, clear communication, and meeting agreed deliverables.
- Manage, deliver, and implement catalogue implementation requests to client implementation expectations according to agreed scope, delivery timeframes, and costs.
- Facilitate communication between Cuscal clients, Cuscal product teams, vendors, and the Cuscal Technology team for the purpose of delivering catalogue requests.
- Document, review, and refine implementation processes to achieve greater efficiency and/or client satisfaction.
- Identify and implement process improvements based on feedback received from clients and internal gap analysis.
- Share product and technical knowledge through internal training sessions and on-the-job application.
- Drive improved client experience by collecting and analyzing results of client and business satisfaction surveys following all client implementations.
- Oversight of regular reporting, ensuring the quality of information captured is accurate and up-to-date for the Client Implementation Team portfolio.
About You:
To be successful in this position, you will have the following skills and experience:
- Demonstrated client delivery experience in a multi-client service environment.
- Project Management - demonstrated expertise in project planning and execution.
- Practical experience using workflow tracking tools (e.g. Jira, CRM).
- Process Management – The ability to separate and combine tasks into efficient workflows.
- Experience working in regulated financial services environment – knowledge of the payments industry highly regarded.
What We Offer:
Cuscal Limited offers a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model, while also offering a wide range of financial, lifestyle, health, and wellbeing benefits.
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