Client Implementation Manager
2 weeks ago
This is a Client Implementation Manager role at Cuscal Limited, a leading company in AU, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.
**About the Role at Cuscal Limited**
Our client's success is our success. And you make it happen. Payment systems are complex, regulated, and ever-changing. We are an established market-leading brand who are focused on driving client growth. We're at the forefront of innovation, punching above our weight. We're enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.
**Job Description**
We are looking for a Client Implementation Manager to join our Client Delivery Team. Our Client Delivery team is a cross-functional team enabling Cuscal to meet strategic goals through creating and maintaining effective delivery practices to enable our clients to successfully onboard Cuscal's Products.
**Key Responsibilities**
- Ensure clients experience a seamless integration process through management of expectations, clear communication, and meeting agreed deliverables.
- Manage, deliver, and implement catalogue implementation requests to client implementation expectations according to agreed scope, delivery timeframes, and costs.
- Facilitate communication between Cuscal clients, Cuscal product teams, vendors, and the Cuscal Technology team for the purpose of delivering catalogue requests.
- Document, review, and refine implementation processes to achieve greater efficiency and/or client satisfaction.
- Identify and implement process improvements based on feedback received from clients and internal gap analysis.
- Share product and technical knowledge through internal training sessions and on-the-job application.
- Drive improved client experience by collecting and analysing results of client and business satisfaction surveys following all client implementations.
- Oversight of regular reporting, ensuring the quality of information captured is accurate and up to date for the Client Implementation Team portfolio.
**About You**
To be successful in this position, you will have the following skills and experience:
- Demonstrated client delivery experience in a multi-client service environment.
- Project Management - demonstrated expertise in project planning and execution.
- Practical experience using workflow tracking tools (e.g. Jira, CRM).
- Process Management – The ability to separate and combine tasks into efficient workflows.
- Experience working in regulated financial services environment – knowledge of the payments industry highly regarded.
**If you're interested in this role, we encourage you to apply.**
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Sydney, New South Wales, Australia Cuscal Limited Full time{"title": "Client Implementation Manager", "description": "Job SummaryCuscal Limited is seeking a skilled Client Implementation Manager to join our Client Delivery Team. As a key member of our team, you will be responsible for guiding clients through the onboarding journey and continually improving client implementation practices in line with market...
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