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IT Infrastructure Support Specialist

2 months ago

Sydney, New South Wales, Australia NBCUniversal Full time
Job Overview

The IT Analyst TechEx role at NBCUniversal requires an individual with exceptional technical skills and a customer-focused mindset.

The successful candidate will provide high-level technical support to the NBCUniversal International team, ensuring seamless delivery of IT services.

  • Collaborate with international and US IT teams to resolve technical issues and deliver efficient IT services.
  • Provide expert-level technical support for desktop and mobile devices, including Windows, Mac, and various mobile technologies.
  • Work closely with the infrastructure team to resolve technical faults and ensure minimal disruption to services.
  • Develop and implement Service Improvements aligned to NBCUniversal's goals, focusing on technology initiatives and supporting the evaluation, deployment, and management of current and future technologies.

Key Responsibilities

  • Effectively manage Incidents and Requests, ensuring customers are informed of progress and escalating where necessary.
  • Develop and maintain accurate documentation regarding support issues and requests.
  • Ensure all relevant security and management tools are operational and exceptions are managed.
  • Meet all IT Asset Management process requirements in accordance with NBCUniversal policy.