Strategic Customer Advocate

3 days ago


Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $84,000 - $124,000

About Us

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We're a leading provider of cloud-based services, dedicated to empowering our customers to achieve their goals. Our technology is designed to make the world work for everyone.

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Our team is passionate about innovation and customer success. We dream big together, supporting each other to make our individual and collective dreams come true.

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The future is ours, and it starts with you. Join us in shaping the future of our industry.

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Careers at ServiceNow

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We serve a significant portion of the Fortune 500, and we're recognized as one of FORTUNE's World's Most Admired Companies.

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Lear more on our blog and hear from our employees about their experiences working with us.

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About This Role

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This role acts as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption and usage of our products through prescriptive guidance.

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You will bring our best practices, innovations, and capabilities to help customers achieve their objectives.

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Responsibilities

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  • You will have a portfolio of customers who require strategic guidance.">
  • Identify criteria for assisting your customers by using Success Plays in our platform.">
  • Ensure any escalated clients are resolved quickly, using resources from across our ecosystem.">
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Requirements

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To be successful in this role, you must have:

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  • 2+ years of related work experience; OR equivalent work experience.">
  • Build productive working relationships with customers.">
  • Analyze information and propose solutions to meet the needs of customers.">
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Equal Employment Opportunity Employer



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