Strategic Customer Advocate

7 days ago

Melbourne, Victoria, Australia beBeePatient Full time $100,000 - $150,000

Drive Patient Outcomes as a Strategic Partner

At our healthcare-focused organization, we strive to revolutionize primary care by leveraging innovative technologies.

We aim to create a seamless experience for clinicians, empowering them to focus on delivering exceptional patient care.

As a key member of our team, you will play a crucial role in shaping the future of healthcare by driving strategic adoption and customer success.

Key Responsibilities:
  • Customer Success Management: Develop and execute tailored adoption plans to maximize user engagement and satisfaction.
  • Onboarding and Training: Lead the onboarding process for new customers, ensuring a smooth transition into their workflows.
  • Metric Tracking and Improvement: Monitor and optimize key performance indicators along the customer journey.
  • Strategic Adoption: Drive growth and retention by identifying expansion opportunities and mitigating churn risks.
  • Customer Advocacy: Build strong relationships with customers, advocating for their needs and priorities.
  • Continuous Engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies.
  • Operational Blockers: Collaborate with cross-functional teams to resolve operational issues and ensure a seamless customer experience.
  • Feedback Insights: Gather and share insights to influence product development and feature prioritization.
Requirements:
  • 2-4+ years of experience in customer success or a related field at a SaaS company.
  • Exceptional communication and collaboration skills.
  • Highly organized with the ability to manage multiple projects and competing priorities.
  • Self-starter with a bias for action and comfort navigating fast-paced environments.
  • Experience in healthcare or clinical workflows is desirable but not required.

What We Offer:

  • A dynamic and collaborative work environment.
  • Flexible hybrid work arrangements.
  • Additional paid time off for birthdays and wellness days.
  • Full gym access in our Melbourne location.
  • A generous personal development budget.
  • The opportunity to work with a world-class team and contribute to groundbreaking healthcare initiatives.
  • The chance to become an owner with shares in the company.

Join Our Team: If you're passionate about making a meaningful impact in healthcare, we encourage you to apply. Together, let's revolutionize primary care and improve patient outcomes.

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