Strategic Customer Advocate

1 week ago

Melbourne, Victoria, Australia beBeeAccount Full time $160,000 - $200,000
Job Overview

We are seeking an experienced leader to drive successful outcomes with a flagship Adobe customer, helping shape the future of one of Australia's most iconic brands.

Key Responsibilities:
  • Deliver exceptional customer experiences through proactive engagement and strategic planning.
  • Lead complex engagements, serving as the technical executive point of contact throughout the customer's solution usage lifecycle.
  • Advise and support the customer's technical strategy with Adobe Solutions via Mutual Action Plans with clear objectives.
  • Assess strategic Customer technical risks and opportunities, driving mitigation and remediation strategies.
  • Drive clear communication across the customer's operational areas and maintain governance with internal and external executive teams.
  • Advocate for the Customer across internal Adobe teams, optimizing the client's investment and accelerating task execution and resolution.
  • Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
Requirements:
  • Bachelor's Degree in a related technical industry subject area and/or equivalent work experience.
  • 10+ years of experience in senior consultative, customer success, and related roles in digital marketing technology.
  • Strong executive presence, collaboration skills, and ability to influence across multiple teams.
  • Excellent presentation and conflict resolution skills, with outstanding customer-facing abilities.
  • Awareness of development methodologies and technologies, with experience working with government clients and Adobe Experience Cloud.
Why Join Our Team?

We strive to create an inclusive workplace where employees can grow and develop based on their personal goals. We offer fair-pay practices, Employee Networks, and programs designed to make everyone feel included.

Customer Success Expertise

This role requires a deep understanding of customer success principles and practices, including relationship management, issue resolution, and strategic planning.

Innovation and Improvement

You will have the opportunity to contribute to the development of new processes and tools that enhance our customers' experience with Adobe Solutions.

Technical Leadership

The Technical Account Director will serve as a technical executive point of contact for our customers, providing guidance and support on the implementation and ongoing use of Adobe Solutions.

About This Role

This is a leadership position that requires strong communication and interpersonal skills, as well as the ability to build and maintain relationships with customers and internal stakeholders.

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