Technical Assistance Specialist

5 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $120,000

Job Summary

This role involves providing technical assistance to associates in a global 24/5 multi-channel support environment.

  • Responsibilities include general IT support, troubleshooting, and resolving technical issues on computer hardware, software, audio/video components, and network connectivity.
  • The ideal candidate will have around 1-2 years of experience in IT support, with exposure to customers from varying cultural backgrounds.

Key Skills

  • Problem-solving
  • Technical troubleshooting
  • Customer service
  • Able to work in conflicting priorities

Requirements

  • Strong knowledge of operating systems, including Linux, macOS, and Windows
  • Ability to adapt to a fast-paced support environment
  • Prioritize tasks effectively
  • Maintain focus on customer satisfaction

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