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Technical Support Specialist
3 weeks ago
We are seeking a skilled Technical Support Specialist to provide high-quality technical services and support to our clients.
The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to work independently with minimal supervision.
The successful candidate will be responsible for providing repair and support to end-users, installing hardware, and maintaining physical infrastructure.
Key responsibilities include:
- Supporting desktop infrastructure and services including Hardware, OS, Software etc.
- Investigate and diagnose and escalate the fault through to the appropriate group for problem resolution as per escalation matrix with all technical data
- Maintenance of physical infrastructure including desktop, telephony, printers and video conferencing equipment.
- Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults.
- Assisting with Customer Device and Application Configuration.
- Working with customers/employees to identify problems and advising on the solution.
- Demonstrated experience in I.T Service Desk, field technician and/or engineering etc.
- Demonstrated highly developed analytical, problem-solving and organisational skills.
- Demonstrated ability to troubleshoot and implement creative solutions.
- Excellent telephone, client service, interpersonal and communication skills.
- Understanding of technical concepts and willingness to work in a dynamic and high-volume work environment.
Our company offers a wide range of IT services and provides opportunities for growth and professional development.
How to ApplyIf you are a motivated and enthusiastic individual with a passion for technology, please submit your application for this exciting opportunity.
