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Customer Service Representative

1 month ago

Brisbane, Queensland, Australia AUTOrecruit Full time

About Us

AUTOrecruit is an industry leader in the field, and we are seeking a highly motivated Customer Service Representative to join our team based in north Brisbane.

This role would suit a candidate with a genuine passion for customer service who has experience in an automotive dealership environment.

You will be joining a business at the cutting edge of the DMS landscape, where you will provide level one help desk support to dealership customers who need support using the system.

Our Team Culture

We have developed a team that strives to meet and exceed customer expectations. The ideal candidate would be a motivated team player and share their passion of providing outstanding service to their customers every time.

Main Responsibilities

  • Handling Enquiries: Respond to customer inquiries through multiple channels of communication, ensuring timely and effective resolution of issues.
  • Training and Development: Participate in ongoing training to ensure up-to-date knowledge and skills in the use of digital ticketing systems and other relevant tools.
  • Customer Communication: Effectively communicate with customers to ensure end-to-end service delivery, capturing all interactions within digital ticketing systems.
  • Improvement Opportunities: Identify and provide feedback on opportunities for improvement, enhancing the overall customer experience.
  • Multitasking and Prioritization: Multitask and prioritize jobs to ensure issues are resolved in a timely manner, meeting customer expectations.
  • Teamwork: Work collaboratively with the current team to ensure great customer service is provided, contributing to a positive work environment.
  • Issue Resolution: Ensure customer issues are resolved through end-to-end communication, maintaining a high level of customer satisfaction.

Candidate Requirements

  • Previous Experience: Previous experience in a customer service role, preferably in an automotive dealership environment.
  • Analytical Mind: Possess an analytical mind and problem-solving skills, enabling effective issue resolution.
  • Friendly Disposition: Display a friendly disposition and positive attitude, ensuring excellent customer interactions.
  • Communication Skills: Demonstrate excellent verbal and written communication skills, facilitating effective collaboration with colleagues and customers.
  • Computer Skills: Exhibit excellent computer skills, utilizing digital ticketing systems and other relevant tools efficiently.
  • Desirable Qualifications: Experience in a dealership environment and familiarity with a DMS are highly desirable, as well as a willingness to learn and develop skills and knowledge.
  • Australian Working Rights: Hold full Australian working rights, ensuring eligibility to work in the country.
  • Jira Software: Familiarity with Jira software is highly desired, but not essential.

What We Offer

Join a positive work environment on a Monday-Friday roster, working full-time in a dynamic team. A negotiable salary is available, dependent on experience, which will be discussed at face-to-face interviews. Ongoing training will be provided, and once you are comfortable with your duties, the opportunity to work from home one day per week may be available.