Superior Accommodation Host

1 week ago


Melbourne, Victoria, Australia Veriu Group Full time

We are a dynamic and expanding Australian-owned hotel group, passionate about connecting travellers to the local authenticity of a location.

Our brands come from humble beginnings and aim to bring people together in new ways, creating lifelong travel memories that can't be found in a guidebook.

We operate 25 hotels across Australia through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, with an ambitious plan to operate 80 hotels by 2030.

At Veriu Group, our people are empowered to be themselves, working in an environment where decisions are made, supported, and opportunities for growth are unlimited.

The company values Relationship-Focused, Integrity, Personal Growth & Ownership Mindset, guiding actions and decisions, and creating a diverse culture.

This is an ideal time for like-minded individuals to join our expansion journey, seeking a meaningful role making a significant impact within a culture allowing you to be truly yourself.

Welcome to Veriu Queen Victoria Market

  • 110 rooms available
  • Lobby bar with 24 hours reception and Indoor pool, gym & laundry facilities
  • Close proximity to public transport and surrounded by dining options

You will report directly to the Hotel Manager, working as part of a small team striving for exceptional experiences for every guest. Daily tasks will include:

  • Managing front office operations, including complaint escalation and problem-solving
  • Ensuring high-quality guest services at check-in, check-out, and during stay
  • Developing innovative ways to leave lasting memories for guests
  • Identifying new sales leads and encouraging the team to do the same
  • Handling emergency situations safely and professionally
  • Fostering strong relationships with teammates and guests
  • Providing support in managing events/functions of the hotel
  • Assisting the Hotel Manager in higher-level hotel management and administrative tasks, preparing for a future Hotel Manager role

Benefits of this role include access to national career growth opportunities, accelerated development in various hotel management or corporate areas, comprehensive onboarding and ongoing support, and participation in our Fast-Track Hotel Management Development program.

We are looking for adaptable individuals who enjoy variety, work with an ownership mindset, and possess excellent communication skills (written and verbal).

Audited Salary Range: $60,000 - $75,000 per annum

We value responsible and dedicated team members who strive for excellence in their roles.



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