Experience Director

2 days ago

Melbourne, Victoria, Australia AmazingCo Full time
About AmazingCo

AmazingCo is a pioneer in the experiences and events industry, dedicated to helping people lead more fulfilling lives. We create and deliver unique experiences across Australia and globally.

Job Description:

We are seeking an Experienced Event Manager to join our dynamic team. The successful candidate will be responsible for managing a team of 20-30 casual hosts, ensuring the operational delivery of hosted events, kids' parties, and corporate team-building events.

This role offers valuable experience in event management, operations, scheduling, and people and talent management. The ideal candidate should possess exceptional organisational skills, strong relationship management skills, and excellent problem-solving abilities.

Responsibilities:
  • Lead and manage a team of talented hosts across Australia.
  • Recruit and develop a team of exceptional children's entertainers and team-building facilitators.
  • Oversee state-specific Team Leaders to ensure effective on-the-ground organisation.
  • Ensure hosts are well-suited and thoroughly trained for their events.
Key Performance Indicators (KPIs):
  • Achieve delivery targets and maintain full event capacity.
  • Attain a high customer Net Promoter Score (NPS).
  • Achieve target payout ratio.
  • Successfully recruit and retain a high-quality team of hosts.
Requirements:
  • Exceptional organisational skills and the ability to multi-task.
  • Strong relationship management skills with the ability to build strong rapport.
  • Excellent problem-solving abilities, remaining calm under pressure.
  • Superior time management and people management skills.
Benefits:
  • A vibrant culture characterised by a passionate team of over 40 people dedicated to achieving a mission that matters.
  • Exposure to all areas of a growing event and experience company, including design, marketing, and sales.
  • Enjoy our world-class experiences firsthand, with frequent team-wide functions and generous staff discounts across our portfolio.
  • A dog-friendly office in a prime Abbotsford, Melbourne location.
  • A supportive, family-like work environment where we constantly nurture and build our culture.
  • Significant opportunities for growth, with ambitious expansion plans and exciting prospects for career advancement.
  • Flexible work arrangements, including hybrid and remote options.
  • Comprehensive training and development programs to help you grow professionally.
  • Regular recognition and rewards for outstanding performance and contributions.

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