Local Host

4 weeks ago


Melbourne, Victoria, Australia Veriu Group Full time
About the Role

We're looking for a skilled Local Host to join our pre-opening team at Punthill Sunshine, a new apartment hotel in Melbourne's western region. As a key member of our team, you'll be responsible for providing exceptional guest services and creating lasting memories for our visitors.


Key Responsibilities
  • Deliver high-quality guest services at every touchpoint, from check-in to check-out.
  • Proactively resolve guest complaints and concerns in a creative and effective manner.
  • Act as a local ambassador, providing expert advice and recommendations to guests on the best places to visit and experience in the area.
  • Respond to emergency situations with professionalism and poise.
  • Identify opportunities to increase guest loyalty and retention, driving business growth and success.
  • Support the Hotel Manager and Assistant Hotel Manager in maintaining our high standards of service and quality.

What You'll Get
  • A competitive salary and benefits package.
  • Opportunities for career growth and development within our expanding hotel group.
  • Access to exclusive discounts on accommodation and private health insurance.
  • A supportive and inclusive work environment that values relationships and individuality.

Requirements
  • Approved Australian working rights.
  • First Aid Certificate (or willingness to obtain).
  • Responsible Service of Alcohol Certificate (or willingness to obtain).
  • Flexibility to work a variety of shifts, including weekends and public holidays.
  • Experience in a customer service role.

At Veriu Group, we're passionate about creating unforgettable experiences for our guests. If you're a people person with a passion for hospitality, we'd love to hear from you.



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