Service Excellence Lead
4 days ago
Job Overview
We are seeking a Service Excellence Lead to join our team. This role is responsible for supporting the delivery of a seamless checkout experience, whether customers purchase online or in-store.
Main Responsibilities
- To supervise a small team and embed consistent processes and routines to ensure quick and easy checkouts, pick up orders, and online orders.
- To support the Digital and Service Manager in delivering a quick, easy, and seamless checkout experience.
Key Requirements
- A passion for great customer service and making a difference in the community.
- The ability to supervise a small team with a coaching style versus telling them what to do.
- Agility and adaptability to change.
- A flexible roster that may include evenings and late nights across seven days of the week.
Benefits
- A workplace where team members feel valued, respected, and empowered.
- Ongoing opportunities to grow and make a real difference.
About Us
We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We are proud to be recognized as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
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