Manager - Service Excellence Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $160,000 - $190,000
Job Overview

The role of Customer Service Manager is a pivotal position in our organization, requiring an exceptional leader to drive strategic initiatives and lead high-performing teams.

Key Responsibilities:

  • Manage and coach team leaders with expertise in process improvement, leadership development, and operational excellence.
  • Drive operational efficiency by streamlining service delivery, reducing costs, and enhancing customer experience.
  • Collaborate cross-functionally with sales, distribution, kit room, and operations teams to achieve business outcomes.
  • Lead transformation efforts, develop future leaders, and manage vendor relationships.
Requirements
  • Prior experience in high-volume service environments, such as finance or call centers, with a focus on urgency and accuracy.
  • Proven ability to think strategically, improve processes, and foster engaged, high-performing teams.
  • Exceptional communication skills, with the ability to manage stakeholder expectations, lead through influence, and inspire change.

Bonus Points: Experience working in fast-paced, high-volume environments and background in industries like insurance or call centers.

About this Role: This career-defining opportunity requires a people-first leader who can inspire teams through clarity and purpose, bring fresh thinking to the table, and drive results through strategic oversight and operational excellence.

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