Customer Service Banking Professional
2 days ago
Please note that rosters are predetermined to ensure a seamless banking experience for our customers.
Our Retail Banking Services Team
We deliver exceptional customer service to more than 10 million personal and small business customers, with market-leading products, services and technology.
As the public face of CommBank, we positively impact our customers' lives at all stages, from opening their first account to planning for retirement.
About Our Role
As the Customer Banking Specialist in our Stanhope Village Branch, you'll:
- Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice
- Support customers with enquiries, maintenance on accounts and process applications for credit products
- Complete Financial Health Checks to assess customers' financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions while championing our processes, procedures & drive our risk-adverse culture
Your Skills and Qualifications
We're looking for someone with proven experience delivering exceptional customer service ideally in Financial Services, Retail or Hospitality. You should have excellent communication skills, the ability to articulate financial terms in a clear way and problem solving skills.
About Us
At CommBank, we're determined to make a real difference for our customers and staff. We offer a range of benefits, including professional development opportunities, flexible work arrangements and a positive and inclusive work environment.
A Career with Commonwealth Bank of Australia
We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have the skills and qualifications we're looking for, please apply today.
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