Customer Service Representative

3 weeks ago

Penrith Municipality, Australia Commonwealth Bank of Australia Full time

Role Overview:

This exciting opportunity is for a Customer Banking Specialist to join our team at the Commonwealth Bank of Australia.

About the Role:

As a Customer Banking Specialist, you will be the public face of our bank, delivering a seamless banking experience to our customers. You will have in-depth conversations with customers to understand their financial needs and provide tailored solutions to meet their goals.

Key Responsibilities:

  • Support customers with enquiries, maintenance on accounts and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions while championing our processes, procedures, and risk-adverse culture.

Requirements:

  • Proven experience delivering exceptional customer service ideally in financial services, retail, or hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
  • A genuine interest in building a career with the Commonwealth Bank of Australia and improving the financial wellbeing and lives of our customers.

What We Offer:

At the Commonwealth Bank of Australia, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across the Commonwealth Bank of Australia.

How to Apply:

We encourage you to apply today and take the first step in your career with the Commonwealth Bank of Australia.

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