Customer Banking Professional

2 days ago

Penrith Municipality, Australia Commonwealth Bank of Australia Full time
Delivering Exceptional Customer Service in Financial Services

We are seeking an experienced Customer Banking Specialist to join our team at Commonwealth Bank of Australia.

About the Role:

As a Customer Banking Specialist, you will be responsible for delivering exceptional customer service and ensuring that customers receive tailored financial solutions to meet their needs. You will work closely with customers to understand their financial goals and objectives, and provide expert advice on banking products and services.

Key Responsibilities:

  • Provide exceptional customer service and ensure high levels of customer satisfaction
  • Develop and maintain strong relationships with customers to understand their financial needs and provide tailored solutions
  • Work closely with colleagues to share knowledge and best practices and improve overall customer experience
  • Maintain accurate and up-to-date records of customer interactions and transactions
  • Stay up-to-date with changes in banking regulations and industry developments to ensure compliance and maintain expertise

Requirements:

  • Proven experience in financial services or a related field, ideally with a focus on customer service and sales
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
  • Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
  • High school diploma or equivalent required; Bachelor's degree preferred

Benefits:

  • A competitive salary package, including base salary and incentives
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to support your career growth and success
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork
  • The opportunity to work with a leading financial institution and make a real difference in the lives of our customers

About Us:

Commonwealth Bank of Australia is one of the largest and most respected financial institutions in the country, with a long history of delivering exceptional customer service and innovative financial solutions. We are committed to making a positive impact in the communities we serve and are dedicated to helping our customers achieve their financial goals and dreams.

Estimated Salary: $65,000 - $85,000 per year, depending on experience and qualifications.

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