Customer Banking and Financial Solutions Expert

3 days ago


Penrith Municipality, Australia Commonwealth Bank of Australia Full time

We are seeking a highly skilled Customer Banking Specialist to join our team in the Riverstone Branch of the Commonwealth Bank of Australia.

About Us

As the public face of CommBank, we deliver a seamless banking experience to over 10 million personal and small business customers. With market-leading products, services, and technology, we have been serving our local communities for over 100 years.

Our mission is to positively impact our customers' lives, from opening their first account to planning for retirement. We strive to provide exceptional customer service and support every step of the way.

Job Description

This role will see you working closely with customers to understand their overall banking needs, including home loans, business banking, and financial advice. You will be responsible for:

  • Delivering exceptional customer service and support
  • Providing education and demonstrations on in-branch technology and digital banking options
  • Completing financial health checks to assess customers' financial needs and identify opportunities for growth
  • Problem-solving and providing effective solutions while championing our risk-adverse culture
Requirements

To succeed in this role, you will need:

  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality
  • Excellent communication skills and the ability to articulate complex financial concepts in a clear and concise manner
  • The ability to ask the right questions, find solutions, and act with integrity
  • A genuine interest in building a career with CommBank and improving the financial wellbeing of our customers
What We Offer

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, plus benefits including:

  • Generous leave entitlements
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
  • Opportunities for career progression and advancement
Join Our Team

If you are passionate about delivering exceptional customer service and want to make a real difference in people's lives, we would love to hear from you. Apply today and take the first step towards an exciting and rewarding career with CommBank.



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