Banking Solutions Expert

4 days ago

Penrith Municipality, Australia Commonwealth Bank of Australia Full time

Please note that rosters are predetermined to ensure a seamless banking experience for our customers. Before applying, please ensure you are available to cover the following roster:

This is a 12-month secondment / fixed-term agreement.

Part-time roster (18 hours per week):

  • Monday: 11:30am - 4:00pm
  • Tuesday: 11:30am - 4:00pm
  • Wednesday: OFF
  • Thursday: 11:30am - 4:00pm
  • Friday: 11:30am - 4:00pm

Delivering customer satisfaction.

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

We deliver value to our customers by providing holistic banking solutions. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

About the role.

As the Customer Banking Specialist in our Springwood Branch, you'll:

  • Have in-depth conversations with every customer about how we can support their overall banking needs, including home loans, business banking, and financial advice.
  • Support customers with enquiries, maintenance on accounts, and process applications for credit products.
  • Complete financial health checks to assess customers' financial needs and identify any changes.
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
  • Problem-solve & provide effective solutions while championing our processes, procedures, and drive our risk-adverse culture.

Requirements.

  • Proven experience delivering exceptional customer service ideally in financial services, retail, or hospitality.
  • Excellent communication skills & the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Salary range. AU$60,000 - AU$80,000 per year, depending on experience.

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way.

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