Application Support Specialist

1 month ago


Melbourne, Victoria, Australia Green Light Full time
Exciting Opportunity for an Experienced Application Support Analyst

Green Light is a growing consulting organization known for its work in Telecommunications and System Integration Services. We have an exciting opportunity for an experienced Application Support Analyst to join our dynamic and fast-paced team.

Key Responsibilities
  • Act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems.
  • Perform root cause analysis and implement corrective actions.
  • Develop and maintain technical documentation.
  • Conduct thorough analysis of system performance and recommend enhancements.
  • Participate in on-call rotation to provide 24/7 support.
  • Identify opportunities for process improvement and automation.
  • Monitor the performance of all applications, infrastructure, and their associated data services.
  • Serve as a subject matter advisor for supported applications.
  • Adhere to the client's IT delivery standards, procedures, and runbooks.
  • Perform continuous improvement activities.
  • Release and deployment management.
  • Stay updated with industry trends and emerging technologies.
  • Provide training and guidance to junior team members.
Requirements
  • Integration / API-based production support.
  • IBM MQ and IBM App Connect Enterprise software.
  • IBM WBI Message Broker.
  • Configuration management.
  • Working knowledge of integration technologies and data extraction mechanisms.
Preferred Skills
  • Understanding of AWS and/or Azure cloud platforms.
  • Understanding of application monitoring tools and technologies.
  • Ability to quickly develop prototypes and proof of concepts.

We are looking for a skilled and experienced Application Support Analyst to join our team. If you have a passion for technical support and a desire to work in a dynamic and fast-paced environment, we encourage you to apply.



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