Application Support Specialist
1 month ago
Green Light is a growing consulting organization known for its work in Telecommunications and System Integration Services. We have an exciting opportunity for an experienced Application Support Analyst to join our dynamic and fast-paced team.
Key Responsibilities- Act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems.
- Perform root cause analysis and implement corrective actions.
- Develop and maintain technical documentation.
- Conduct thorough analysis of system performance and recommend enhancements.
- Participate in on-call rotation to provide 24/7 support.
- Identify opportunities for process improvement and automation.
- Monitor the performance of all applications, infrastructure, and their associated data services.
- Serve as a subject matter advisor for supported applications.
- Adhere to the client's IT delivery standards, procedures, and runbooks.
- Perform continuous improvement activities.
- Release and deployment management.
- Stay updated with industry trends and emerging technologies.
- Provide training and guidance to junior team members.
- Integration / API-based production support.
- IBM MQ and IBM App Connect Enterprise software.
- IBM WBI Message Broker.
- Configuration management.
- Working knowledge of integration technologies and data extraction mechanisms.
- Understanding of AWS and/or Azure cloud platforms.
- Understanding of application monitoring tools and technologies.
- Ability to quickly develop prototypes and proof of concepts.
We are looking for a skilled and experienced Application Support Analyst to join our team. If you have a passion for technical support and a desire to work in a dynamic and fast-paced environment, we encourage you to apply.
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Application Support Specialist
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