Application Support Specialist
4 weeks ago
Green Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services organisations. We are seeking an experienced Application Support Analyst to join our team on a 12-month contract.
Key Responsibilities:- Act as a software assessor, identifying and resolving issues within critical business systems.
- Perform root cause analysis and implement corrective actions.
- Develop and maintain technical documentation.
- Conduct system performance analysis and recommend enhancements.
- Participate in on-call rotation to provide 24/7 support.
- Identify opportunities for process improvement and automation.
- Monitor the performance of applications, infrastructure, and associated data services.
- Serve as a subject matter expert for supported applications.
- Adhere to IT delivery standards, procedures, and runbooks.
- Engage in continuous improvement activities.
- Manage release and deployment processes.
- Must be a full Australian Citizen and hold an existing Baseline Security clearance or higher.
- Proficiency in Business Intelligence, Cognos BI, and Cognos Reports.
- Experience in configuration management.
- Understanding of AWS and/or Azure cloud platforms.
- Familiarity with application monitoring tools and technologies.
- Ability to quickly develop prototypes and proof of concepts.
Green Light is committed to providing a collaborative and dynamic work environment. If you are a motivated and experienced professional looking for a new challenge, please submit your application for a confidential discussion.
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