Application Support Specialist

4 weeks ago


Melbourne, Victoria, Australia Green Light Full time
Application Support Analyst

Green Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services organisations. We are seeking an experienced Application Support Analyst to join our team on a 12-month contract.

Key Responsibilities:
  • Act as a software assessor, identifying and resolving issues within critical business systems.
  • Perform root cause analysis and implement corrective actions.
  • Develop and maintain technical documentation.
  • Conduct system performance analysis and recommend enhancements.
  • Participate in on-call rotation to provide 24/7 support.
  • Identify opportunities for process improvement and automation.
  • Monitor the performance of applications, infrastructure, and associated data services.
  • Serve as a subject matter expert for supported applications.
  • Adhere to IT delivery standards, procedures, and runbooks.
  • Engage in continuous improvement activities.
  • Manage release and deployment processes.
Requirements:
  • Must be a full Australian Citizen and hold an existing Baseline Security clearance or higher.
  • Proficiency in Business Intelligence, Cognos BI, and Cognos Reports.
  • Experience in configuration management.
  • Understanding of AWS and/or Azure cloud platforms.
  • Familiarity with application monitoring tools and technologies.
  • Ability to quickly develop prototypes and proof of concepts.

Green Light is committed to providing a collaborative and dynamic work environment. If you are a motivated and experienced professional looking for a new challenge, please submit your application for a confidential discussion.



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