Strata Claims Professional

1 week ago

Sydney, New South Wales, Australia beBeeStrata Full time $90,000 - $115,000

About the Opportunity

This role involves overseeing a portfolio of strata claims from start to finish and requires effective communication with key stakeholders. You will be responsible for updating them on claim progress and outcomes.

Whilst experience in insurance/strata claims management is preferred, we are open to considering applicants without this background. We are looking for individuals with strong customer service skills who are eager to learn the fundamentals of insurance and build a career in this field.

About You
  • You are a motivated individual who enjoys problem-solving and is an excellent communicator
  • You are passionate about continuous learning and development and have a positive outlook
  • You are a people person who can demonstrate empathy and a caring attitude
Key Requirements
  • Exceptional customer service skills
  • High attention to detail, organised and highly skilled in prioritising
  • Excellent verbal and written communication skills
  • Previous experience in strata claims/general insurance environment (desirable)
  • Thorough knowledge of insurance terminology, practices and conditions (desirable)
Job Responsibilities
  • Manage a portfolio of strata claims
  • Provide support and advice to policyholders during the claims process
  • Analyse claim forms, policies and endorsements, client instructions and other records to determine coverage
  • Investigate claims by conducting office-based analysis of physical damage details, interviewing claimants and comparing claim information with evidence
  • Set loss reserves and update when changes in circumstances become apparent
  • Prepare reports by collecting and summarising information required
  • Settle claims after determining the insurance carrier's liability

We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered.

If you are interested in this opportunity, please submit a short cover letter explaining why you are suitable for the role along with your resume.

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