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Claims Resolution Specialist
2 weeks ago
Claims Resolution Specialist
">We are seeking a skilled Claims Resolution Specialist to join our team in Melbourne. As a key member of our claims team, you will play a crucial role in resolving property and motor damage claims and ensuring customer satisfaction.
">Key Responsibilities:
">- ">
- Building Authentic Relationships: Connect with customers through end-to-end claims management, assessing each situation individually.">
- Dedicated Time Daily: Spend dedicated time daily working on assigned claim loads, processing and clerical tasks to deliver faster end-to-end claim progression for customers.">
- Liaising with Suppliers and Repairers: Validate, assess, and repair property insurance claims efficiently.">
- Recording Customer Interactions: Accurately document detailed customer interactions and process account information promptly.">
- Managing Expectations: Ensure customer expectations regarding their insurance and claim process are met consistently.">
- Effective Multi-tasking: Manage time effectively without compromising service levels.">
- Rotating Roster: Work a 7.6-hour shift, Monday to Friday (6 am - 4:06 pm).">
- Training and Development: Complete 4 weeks of full-time training remotely after setting up your home office.">
- Location and Requirements: Must be located within the Melbourne area and have a stable internet connection and suitable home office setup.">
- Work-Life Balance: Enjoy a healthy work-life balance and flexible hybrid work model.">
Benefits:
">- ">
- Affordable Hybrid Work Model: Enjoy a flexible schedule with regular on-site meetings.">
- Ongoing Training and Support: Receive comprehensive training and ongoing support to ensure success.">
- Opportunities for Growth: Develop your skills and take on new challenges as you grow with our company.">
- Competitive Remuneration: Receive competitive remuneration based on performance and experience.">
About this Role
">- ">
- Location: Melbourne area.">
- Work Hours: Monday to Friday (6 am - 4:06 pm).">
- Remote Work Option: Flexible hybrid work model.">
- Stability and Security: Enjoy job security and stability in a reputable organization.">
- Professional Development: Opportunities for growth and professional development.">
