Claims Resolutions Professional
2 weeks ago
We're seeking a skilled Complaints Resolution Specialist to manage complaints regarding our CTP Claims, resolving matters and improving our claims experience.
- Manage and resolve complaints across three CTP schemes, liaising with external bodies such as IRO, SIRA, MAIC (ACT) and the SA Regulator, to ensure fair and thoughtful resolutions.
- Engage with customers and stakeholders, providing clear guidance and empathetic support.
- Assess complaints carefully, making well-reasoned decisions, and communicating outcomes professionally.
- 5+ years of experience in complaint management, preferably dealing with EDR or Personal Injury Schemes.
- Strong understanding of regulatory processes and relevant requirements.
- Excellent communication, negotiation and problem-solving skills.
- High resilience and confidence in managing straightforward and complex cases.
- Strong influencing and analytical thinking skills.
What You'll Achieve:
- Contribute to the improvement of our customer's experience by providing valuable insights and recommendations.
- Collaborate with a knowledgeable and supportive team to share best practices and enhance our claims practices.
Key Skills:
- Customer-focused mindset.
- Time management and dynamic portfolio handling.
Why This Role Matters:
This role plays a crucial part in ensuring our customers receive fair and thoughtful resolutions to their complaints. As a key member of our team, you'll have the opportunity to make a meaningful impact and contribute to the success of our business.
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