Administrative Support Specialist

1 day ago

Mcdougalls Hill, Australia beBeeEfficiency Full time $50,000 - $75,000
Administration Support Role

The role of Administration Support plays a vital part in ensuring smooth day-to-day operations with a strong focus on customer service, accuracy, and efficiency.

This position is responsible for providing administrative support to the team by answering and directing incoming phone calls, responding to customer service emails and Salesforce enquiries, and assisting customers with depot collections, drop-offs, repacks, and damages.

Key Responsibilities:
  • Answer and direct incoming phone calls
  • Respond to customer service emails and Salesforce enquiries
  • Assist customers with depot collections, drop-offs, repacks, and damages
  • Investigate freight escalations and manage unidentified freight
  • Complete daily data entry, including raising consignment notes and updating internal systems
  • Scan finance copies and close driver manifests
  • Conduct internal audits and complete general admin tasks as required
Requirements:
  • Previous experience in administration or customer service (transport/logistics preferred)
  • Strong communication skills – written and verbal
  • Good computer skills and confidence using internal systems
  • A friendly, helpful attitude and a willingness to go the extra mile
  • High attention to detail and the ability to multitask under pressure
  • A proactive approach to problem solving
What's In It for You?
  • Monday to Friday daytime hours
  • Supportive team environment
  • On-the-job training provided with opportunities to grow
  • Join a company that values safety, service, and career development

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