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Front Office Ambassador
3 weeks ago
At The Old Clare, we're looking for a Front Office Supervisor who embodies warmth and creativity. Your key responsibility will be to deliver exceptional hospitality experiences that leave our guests feeling valued.
Main Responsibilities:- Your daily tasks include greeting guests with genuine warmth, guiding them through check-in and check-out processes, and responding to their emails, calls, and inquiries in a professional manner.
- You'll lead the front desk team, ensuring seamless service delivery and creating a welcoming environment for our guests.
- Be proficient with all front and back-office equipment, systems, and programs, including Property Management Systems like Opera Cloud.
- A strong focus on WHS policies and procedures is essential to ensure a safe and healthy work environment.
- We encourage collaboration with other departments when needed, promoting a cohesive team approach.
- Prior experience in a 5-star hotel setting with a dedication to excellent customer service is necessary.
- You should have a passion for delivering exceptional guest experiences and a knack for finding ways to enhance each stay.
- Exceptional communication skills are crucial for connecting with guests and colleagues alike.
- Flexibility, reliability, and a solution-focused mindset are vital for success in this role.
- A working knowledge of Property Management Systems is highly desirable, particularly Opera Cloud.
- The ability to work on a rotating roster, including evenings, weekends, and public holidays, is also required.