Strategic Retail Catalyst

2 days ago

Melbourne, Victoria, Australia beBeeManager Full time $97,780 - $144,755
Retail Operations Manager Job Description

The Retail Operations Manager plays a pivotal role in driving operational excellence across our global store network. This is an opportunity to make a meaningful impact on our teams and customers.

Key Responsibilities:
  • In-Store Presence: As an operational catalyst, you will be responsible for testing, learning, mentoring, and ensuring stores are set up for success.
  • Operational Oversight: Conduct frequent store visits to co-create workflows, identify and remove inefficiencies, and streamline execution.
  • Profit & Performance: Own retail financial metrics (sales, margin, EBIT, wages, expenses) while supporting trade levers (conversion, ATV, IPC, loyalty).
  • Simplification & Future-Readiness: Spot and support opportunities for simplification, process automation, and productivity-enhancing technologies that reduce complexity and improve outcomes.
  • Performance Reporting: Deliver accurate, timely reporting on wages, expenses, and performance to inform decision-making.
  • Policy & Process Development: Embed consistent processes and policies that drive compliance, efficiency, and best practice.
  • Project Management: Lead operational improvement projects that reduce costs, enhance systems, and enable digital transformation.
  • Technology & Systems: Oversee effective use of POS, payments/merchant, and workforce scheduling systems; ensure data accuracy and actionable insights.
  • Customer & Team Experience: Continuously improve the store team experience and elevate the customer journey, aligned with our experiential retail approach.

What We Offer: A dynamic work environment with opportunities for growth and development, competitive compensation and benefits package, and a collaborative team culture.

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