
Retail Operations Executive
3 days ago
Job Overview
The Retail Operations Manager plays a vital role in driving execution and operational excellence across our global store network.
Main Responsibilities- In-Store Presence: Act as an operational catalyst on the ground to test, learn, mentor, and ensure stores are set up for success.
- Operational Oversight: Conduct regular store visits to co-create workflows, identify inefficiencies, and streamline execution.
- Profit & Performance: Oversee retail financial metrics (sales, margin, EBIT, wages, expenses) while supporting trade levers (conversion, ATV, IPC, loyalty).
- Simplification & Future-Readiness: Identify opportunities for simplification, process automation, and productivity-enhancing technologies that reduce complexity and improve outcomes.
- Performance Reporting: Deliver accurate, timely reporting on wages, expenses, and performance to inform decision-making.
- Policy & Process Development: Embed consistent processes and policies that drive compliance, efficiency, and best practice.
- Project Management: Lead operational improvement projects that reduce costs, enhance systems, and enable digital transformation.
- Technology & Systems: Oversee effective use of POS, payments/merchant, and workforce scheduling systems; ensure data accuracy and actionable insights.
- Customer & Team Experience: Continuously improve the store team experience and elevate the customer journey, aligned with our experiential retail approach.
About this Role
This is a critical position that requires strong leadership skills, analytical thinking, and problem-solving abilities. The ideal candidate will have a proven track record of driving operational excellence and improving business results.
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