Front Office Supervisor

2 weeks ago

Sydney, New South Wales, Australia beBeeHospitality Full time $70,000 - $95,000

A superior hospitality role awaits in a classic property with a welcoming culture focused on community and creativity.

Overview

Ode Hotels operate as market-leading experience creators in entertainment, ventures, and travel. As part of EVT, we bring to life brands and properties that captivate our guests' imagination.

About the Role

This esteemed position requires a warm and approachable individual who can deliver exceptional service from check-in to farewell, building lasting relationships with our valued guests.

Key Responsibilities
  • Foster a seamless and gracious experience for our guests by providing effortless check-in and check-out services.
  • Empathize with our guests' needs, ensuring each stay is tailored to their preferences and exceeds expectations.
  • Expertly manage the front desk's daily operations, creating an inviting atmosphere that embodies our property's unique character.
  • Develop proficiency in various systems and equipment, ensuring a smooth and efficient experience for both guests and team members.
  • Respond promptly and professionally to guest inquiries, emails, and calls, aiming to exceed expectations and provide a personalized touch.
  • Promote a safe and welcoming environment for all by adhering to WHS policies and procedures.
  • Collaborate with other departments to ensure a cohesive and excellent guest experience.
Skills & Experience
  • Previous experience in a high-end hotel setting with a commitment to delivering exceptional hospitality.
  • A passion for exceeding guest expectations; you naturally seek opportunities to enhance each guest's experience.
  • Exceptional communication and interpersonal skills, allowing you to connect easily with guests and colleagues alike.
  • A flexible and reliable attitude, with a focus on finding solutions and maintaining a positive demeanor in challenging situations.
  • A polished appearance and warm smile, embodying the hotel's dedication to hospitality.
  • A working knowledge of Property Management Systems, preferably Opera Cloud.
  • The flexibility to work a rotating roster, including evenings, weekends, and public holidays.
  • A current RSA and First Aid certification are preferred, but not required.
Benefits & Perks
  • Incredible discounts from your first day on the job, applicable across various categories.
  • Exclusive access to stays at top hotels – Rydges, QT, Atura, Lylo, and more, at significantly reduced rates.
  • Discounts on movie tickets, plus savings at Moonlight, Gold Class, Candy Bar, and Thredbo during winter and summer seasons.
  • Rapid career growth opportunities through our extensive network.
  • Local community involvement, volunteering, and charitable giving initiatives.
  • A leading role in shaping unforgettable experiences for our guests, driving positive change in our communities and environment.

An ideal candidate will be passionate about creating exceptional guest experiences and share our commitment to community, creativity, and sustainability.

Details
  • Seniority level: Not Applicable
  • Employment type: Part-time
  • Job function: Other
  • Industries: Accommodation and Food Services, Hotels and Motels, Hospitality

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