
Claims Service Expert
7 days ago
The role of a Claims Administration Officer revolves around efficiently processing claims and providing exceptional customer service to valued clients.
Job DescriptionThis position involves the receipt and processing of claim notifications from various sources, including clients and external parties.
- Claims are supported from initial advice to finalisation, encompassing setting reserves and processing payments in a timely manner.
Ensuring seamless communication with clients throughout the claims process is paramount, including the provision of clear updates on progress.
A key responsibility of this role is to maintain excellent client relationships through prompt decision-making and effective communication.
- Action tasks and queries are undertaken in a timely fashion, adhering to regulatory requirements while providing solutions that meet client needs.
Identifying and addressing client complaints in a proactive manner is also an essential aspect of this position.
Required Skills and QualificationsTo excel in this role, candidates should possess intermediate Microsoft Office skills, along with exceptional written and verbal communication abilities.
- Creative problem-solving skills are necessary for navigating complex claims scenarios effectively.
Empathy towards clients is crucial, as is self-motivation and a willingness to take ownership of the role.
Prior administration or customer service experience is mandatory, with insurance experience being desirable but not essential.
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