Home Claims Resolution Expert

5 days ago


Perth, Western Australia beBeeCustomerService Full time $95,317 - $124,387
Job Description

As a Home Claims Specialist, you will play a vital role in delivering exceptional customer service to our members. Your primary responsibility will be to manage an individual caseload of claims through to finalisation, ensuring that every member receives a seamless experience.

On a daily basis, you will be responsible for:

  • Managing and resolving complex claims in a timely manner
  • Providing clear communication and empathy to our members during difficult conversations
  • Reviewing and authorising repair costs to ensure fairness and efficiency
  • Negotiating settlements for claims to achieve the best possible outcome
  • Acting as a technical referral point for internal teams to provide expert guidance

Our team is dedicated to providing outstanding support and resources to help you succeed in this role. We believe in empowering our employees to take ownership of their work and make a genuine difference in the lives of our members.



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