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Claims Specialist
2 weeks ago
We're seeking a skilled Customer Service Expert to play a key role in delivering exceptional customer experiences.
About the Role:
- Provide technical referrals and support for claims staff
- Develop and maintain technical claims knowledge
- Escalate complex cases and provide dispute resolution
- Identify trends and drive improvements in customer and business outcomes
- Support the execution of the Quality Assurance Framework
- Manage a portfolio of claims and influence cost outcomes
- Adhere to industry standards and best practices
Key Responsibilities:
- Assess and evaluate claims
- Investigate and resolve customer complaints
- Develop and implement process improvements
- Collaborate with cross-functional teams to achieve business objectives
Requirements:
- Experience in claims assessment for a complex general insurance organisation
- Tertiary qualifications in a relevant discipline
- Demonstrated coaching and development experience
- Effective communication and problem-solving skills
About the Opportunity:
This is an exciting opportunity to join our team as a Customer Service Expert. We offer a dynamic work environment, opportunities for growth and development, and a competitive salary and benefits package.
