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Customer Service Representative

2 months ago

Moorabbin, Australia Belgravia Health & Leisure Group Pty Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our front-line team, you will be responsible for delivering exceptional customer service to our members, casual users, and potential new members.

Key Responsibilities
  • Customer Service: Provide excellent customer service to all customers, both in person and over the telephone, ensuring a positive experience and building strong relationships.
  • Cash Handling and Point of Sale: Apply sound cash handling principles and use of Point of Sale (POS) systems to ensure accurate and efficient transactions.
  • Membership Sales: Provide customers with information about memberships and have the knowledge to sell memberships when a person joins or renews.
  • Program Promotion: Promote the centre's services and programs to customers and accept customer bookings and enrolments.
  • Relationship Building: Develop and maintain good working relationships with customers, promoting and exercising good public relations at all times.
  • Centre Operations: Assist with the opening and closing of the centre in accordance with security and safety procedures.
Requirements
  • Positive Attitude: A positive, friendly, helpful, and energetic work style.
  • Computer Literacy: Computer literacy, familiarity with software packages, and point of sale systems.
  • Previous Experience: Previous experience in a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply.
  • Certifications: Current First Aid Certificate (Workplace Level 2), Current CPR Certificate, Police Check, and Working with Children Check.
About Us

Belgravia Health & Leisure Group Pty Ltd is a leading provider of health and leisure services in Australia and New Zealand. We are committed to delivering exceptional customer experiences and providing a safe and inclusive environment for all.