Technical Support Specialist

6 days ago

Brisbane, Queensland, Australia beBeeSupport Full time $60,000 - $80,000
Helpdesk Officer Job Description

We are seeking a Helpdesk Officer to join our team. As a Helpdesk Officer, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities:

  • Provide technical support and assistance to employees via phone, email, or in-person.
  • Identify and resolve technical issues at 1st and 2nd level support.
  • Review current systems to identify areas for improvement and work with the Service Delivery Manager to design and implement appropriate solutions.
  • Provide assistance, advice, problem solving, and technical information to teams within the organisation.

Requirements:

  • Demonstrated ITIL foundational knowledge.
  • Demonstrated experience supporting Microsoft platforms (Azure, Server, Office 365).
  • Demonstrated knowledge of ticket queue management.
  • Experience supporting end user hardware.
  • Minimum 1-2 years experience working in an fast-paced IT support role.

Benefits:

  • A fun and collaborative work environment.
  • Flexible work-from-home arrangements.
  • The opportunity to make an extraordinary impact by harnessing the talent in people.

About Us:

We are PeopleIN. We exist to make an extraordinary impact by harnessing the talent in people. Connecting more than 10,000 Aussies with new roles every year, we have more than 20 years' experience developing a suite of brands that set the bar for service in their specialist areas.

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