ServiceNow Technical Business Analyst

6 days ago

Sydney, New South Wales, Australia AC3 Australia Full time
{"title": "ServiceNow Technical Business Analyst", "description": "About the Role

We are seeking a highly skilled ServiceNow Technical Business Analyst to join our team at AC3 Australia. As a ServiceNow Technical Business Analyst, you will be responsible for contributing to the analysis and delivery of business process initiatives, organizing and facilitating workshops with the business/customers, and creating process maps and identifying areas for potential improvement.

Key Responsibilities
  • Contribute to the analysis and delivery of business process initiatives
  • Organize and facilitate workshops with the business/customers
  • Create process maps and identify areas for potential improvement
  • Develop functional specifications and document desired outcome of system enhancement/development
  • Produce technical specifications to communicate user requirements in technical terms to stakeholders
  • Coordinate User Acceptance Testing (UAT) to ensure the overall efficiency, functionality and user friendliness of system enhancements
  • Provide input directly into operational change management initiatives and training
  • Demonstrate detailed knowledge of products through the ability to accurately explain core system functionality, module capability and configuration options
  • Deliver training sessions, develop training materials, and ensure effective knowledge transfer to users
Requirements
  • Previous experience working as a ServiceNow business analysis in medium to large environments
  • Extensive experience across ServiceNow platform and modules such as ITSM, CMDB, HRSD, GRC
  • Outstanding ability to analyze, isolate and interpret business needs and develop appropriate artefacts/outputs
  • Proven ability to adapt and work under pressure in a complex environment with multiple stakeholders and firm deadlines
  • Industry certifications such as ServiceNow Certified System Admin (CSA) and ITIL Foundation certificate
  • Outstanding level of written and oral communications skills, with a confident, personable and professional manner
  • Previous experience in developing training materials and conducting interactive training sessions highly regarded
About AC3 Australia

At AC3 Australia, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ.

Our expertise includes cloud and infrastructure, cyber security, software and data integration, and ServiceNow.

", "company": "AC3 Australia", "location": "Sydney, Melbourne, Auckland", "industry": "IT Services", "job_type": "Contract or Temp", "work_type": "Hybrid work - 3 days in the office in the Parramatta area", "salary": "$700-$850/day depending on experience"}

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