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Senior Technical Consultant

2 months ago

Sydney, New South Wales, Australia ServiceNow Full time
{"title": "Senior Technical Consultant", "content": "Unlock Business Value with ServiceNow

As a Senior Technical Consultant at ServiceNow, you will play a critical role in helping our customers achieve their digital transformation goals. With a strong background in ServiceNow development and a passion for delivering technical accelerators, you will be responsible for presenting and delivering our portfolio of technical accelerators to complex, large enterprise customers remotely.



Key Responsibilities:

  • Prepare all client-facing and internal deliverables that are technology-related
  • Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
  • Guide development of new offerings for our technical accelerator portfolio
  • Engage with customers' requests in Impact including scoping of level of effort, fulfilling business requirements, and resolving customer escalations
  • Demonstrate the product, both standard and tailored to customer needs
  • Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)
  • Develop and maintain strong working relationships with other teams
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Mentor resources and peer review development work



Requirements:

  • Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
  • Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
  • Ideal experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
  • Experience working with Agile methodologies
  • Excellent communication and presentation skills
  • Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
  • Prepared to study for, obtain and maintain ServiceNow certification



What We Offer:

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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