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Senior Technical Consultant
2 months ago
We are seeking a highly skilled Senior Technical Consultant to join our team in Sydney. As a key member of our global customer success organization, you will play a critical role in helping our customers unlock business value and accelerate the adoption of our ServiceNow products.
About the Role:This is a unique opportunity to be part of a new team we are building in Sydney, focused on ServiceNow Impact, our newest product. You will work closely with our customers to deliver our technical accelerators, act as a ServiceNow subject matter expert, and bring best practices, innovations, and capabilities to help customers achieve their goals.
Key Responsibilities:- Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
- Prepare all client-facing and internal deliverables that are technology-related.
- Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
- Guide development of new offerings for our technical accelerator portfolio.
- Engage with customers' requests in Impact, including scoping of level of effort, fulfilling business requirements, and resolving customer escalations.
- Demonstrate the product, both standard and tailored to customer needs.
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
- Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies.
- Ideal experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products.
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
- Experience working with Agile methodologies.
- Excellent communication and presentation skills.
- Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders.
- Prepared to study for, obtain, and maintain ServiceNow certification.
We offer a dynamic and inclusive work environment, opportunities for career growth and development, and a competitive compensation package. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
